Care Quality Commission (CQC)

Thanet Health CIC is proud to announce that we have an overall good after the inspection by the CQC.

Here is the overall summary:

This service is rated as Good.

This was the first time that this service had been inspected and rated.

We carried out an announced comprehensive inspection at the Queen Elizabeth the Queen Mother Hospital Primary Care Hub as part of our inspection programme.

The service which is run by Thanet Health Community Interest Company (THCIC), provides improved access to GP services to patients who are registered with the 14 GP practices within the NHS Thanet Clinical Commissioning Group (CCG). The improved access service gives patients the choice of accessing GP services at a place which may not be their own GP practice and at times when their own GP may or may not be open. The service is provided at various GP practices until from 6.30pm (normal GP closing time) until 8pm weekdays. On weekends it is provided from Queen Elizabeth the Queen Mother Hospital Primary Care Hub (the hub) from 8am to 8pm.

THCIC also provides an enhanced acute response team (E-ART). This service is currently a pilot project. The service involves putting primary care clinicians (GPs and nurses) to the front of the Accident and Emergency Department (A&E) assessing the patients’ needs and initiating the appropriate treatment within minutes. It also serves to relieve the A&E from the patients who do not need emergency (rapid lifesaving) care.

The areas where THCIC should make improvements are:

  • Review systems of overall governance to improve effectiveness.

THCIC had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.

  • THCIC routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.