NHS Parliamentary Award - 13/03/2023

We are proud to announce that the Home Visiting Service and C-ART has been awarded the NHS Parliamentary Award (South East Region) for Excellence in Primary and Community Care. Thanet Health CIC produced the bid for the award which was submitted by Sir Roger Gale MP.

The bid was one of 700 which were submitted in this category. As such, the award is a national recognition of the fantastic care that is provided by HVS and C-ART, and the staff who deliver that care.

Dr Rakesh Koria, (c-Art Lead), Carrie Mandeville and Sophie Dyett as advanced nurse practitioners working in both services and Dr Markus Maiden-Tilsen (CEO of Thanet Health CIC) were able to attend the ceremony and were impressed and amazed by the high quality of the other nominees and winners.

Thanet Health CIC would like to thank both our clinicians and those from KCHFT who have made it possible for us to gain this national recognition. In addition we would also like to thank those patients who have been cared for by both services, the feedback from those patients continues to be overwhelmingly positive.

Finally, we would also like to thank Sir Roger Gale MP who nominated both services for the award.


Macmillan Coffee Morning 14th September - 24/08/2022

Thanet Health CIC are hosting a Macmillan Coffee Morning on Wednesday 14th September between 08:30 – 12:30, we wanted to host the event of the Coffee Morning because of the project we have started on 1st June.

You might not be aware, but the Kent & Medway Cancer Alliance has given CARE PCN in Thanet funds for a cancer pre-habilitation project. This is the only PCN in Kent and Medway offering this service, and it will be a pilot project for the following 12 months. The first GP offices covered by CARE are Minster Surgery & Birchington.

The Aim is:

The project aims to support the delivery of the Kent and Medway Cancer Alliance priorities which include the Seven Principles of Rapid Diagnostic Services/Pathways. CARE PCN pre-habilitation project will focus on Early Diagnosis

  • Increasing screening uptake
  • Communications/education – public/patients/primary care/other staff groups
  • Reduce health inequalities
  • Support Primary Care / PCNs to deliver the DES and QOF requirements
  • To support the introduction of a new indicator for a conversation and the offer of support or information within 3 months of a patient receiving a cancer diagnosis

We are closely working with Kent and Medway Pre-habilitation Service, Macmillan, CRUK and other providers including the voluntary sectors to support this project, improve early diagnosis of cancer, and reduce risk by lifestyle advice and intervention.

The members of this team are Dawn, Nadine, Faye, Margaret, and Eunice.

Please see the following link to the donation page: With this event, everyone plays a crucial role, therefore we need your support and assistance in every way.

Social Enterprise Gold Mark - 14/12/2021

We are delighted to announce that our company has successfully been awarded the Social Enterprise Gold Mark.

The Social Enterprise Gold Mark is a prestigious accolade, which demonstrates your organisation has been through a rigorous external assessment process to achieve a recognised social enterprise quality standard.

It offers enhanced accreditation to social enterprises which can show best practice across several key business areas that are central to social enterprise excellence;

  • Governance
  • Stakeholder Engagement
  • Business Ethics
  • Financial Transparency
  • Social Impact


ISO 9001 & 27001 accreditation - 08/12/2021

Over the past 7months Thanet Health has been working towards gaining both ISO 9001 & 27001 standards.

ISO 9001 Quality Management System supports the organisation streamline their processes, reduce errors, free up valuable management time and improve internal communications. Companies adopting this approach benefit from increased employee morale, improved customer retention and healthier revenues.

ISO 27001 Information Security Management System sets out the policies and procedures needed to protect organisations and includes all the risk controls (legal, physical and technical) necessary for robust IT security management.

On the 8th December Thanet Health CIC was awarded accreditation for both standards.



Shortage of Blood Vials - 01/09/2021


NHS England and NHS Wales have reported a shortage of blood collection tubes. This is due to a global shortage which is expected to last until the middle of September. 

As a result, GP services have temporarily stopped all non-urgent blood tests, and hospitals have tight restrictions on the blood tests they can do. 

What does this mean for people with diabetes?

Only blood tests considered clinically urgent are being done by NHS primary care and hospital services for the moment.

How will vial shortages affect those living with diabetes and at increased risk of the condition?

People with diabetes will not be able to get the blood tests that support an annual review.  If people have annual reviews booked in the next month or so they are likely to be cancelled unless they have already had the blood tests done recently.  

The NHS advises that clinically urgent blood tests include those that are extremely overdue or essential for prescribing of medication or monitoring of a condition. This means it is possible that some people with diabetes may be considered in need of urgent blood tests. If you believe that you fall into this category, contact your GP surgery or your diabetes healthcare team.

What are we saying about this? 

We are concerned for the people who have still not had their annual diabetes review who may have already had appointments cancelled during the pandemic — as these are likely to be further delayed.

We know many thousands of diagnoses of type 2 diabetes were missed during the pandemic, and we are concerned that diagnoses will continue to be missed due to this logistical issue. It's very important that this situation is resolved as soon as possible.

What is our advice?

We encourage everyone to find out their risk of type 2 diabetes by using our Know Your Risk Tool. If you are at high risk, you can and will be referred directly to the NHS England Diabetes Prevention Programme – no blood test needed. 

The symptoms of type 2 diabetes can develop much more slowly than the symptoms of type 1 diabetes. If you are showing the 4Ts symptoms of diabetes – which include going to the toilet a lot, being very thirsty, feeling more tired than usual and losing weight without trying –  contact your GP immediately.

With regards to children and young people who experience the 4Ts symptoms of diabetes, we recommend that they are taken straight to the doctor and insist on a test for type 1 diabetes, there and then. A quick diagnosis and early treatment, means you can avoid becoming seriously ill with the life threatening condition diabetic ketoacidosis (DKA).

How long will this last?

NHS England have put the tight restrictions in place until 17th September when it anticipates the position should improve, but they say overall supply is likely to remain challenging for a significant period of time.

If you do have any concerns about your condition or you are experiencing any new symptoms, it is very important to speak to your GP surgery or diabetes healthcare team.

If you’re worried about any aspect of your diabetes care, we’re here for you. Our Helpline Team is available Monday to Friday, 9am to 6pm, either on 0345 123 2399 or at


Thanet Health CIC gains Cyber Essentials Certification - 01/06/2021

Thanet Health CIC is proud to have achieved the Cyber Security Essentials certification, a UK government information assurance scheme operated by the National Cyber Security Centre (NCSC) that encourages organisations to adopt good practice in information security.


UTC Update - 06/11/2020

Dear Colleague,
We write to update you with some recent changes that have taken place within the UTC.
We would however like to start by thanking you for all the hard work you have put in during the transition from E-ART to the UTC.  We appreciate it has been extremely challenging but we would not have been able to get where we are without your dedication and buy in to the changes, so thank you.
The first change is the location of where the UTC Receptionist sits.  It has been decided to relocate to the Fracture Clinic reception desk on a trial basis.  If we find this to be more beneficial to the service then we will look to make this permanent until such time as the UTC is relocated to its new home.
The patient pathway has also changed as is now as follows:
  • Patient walks in at A&E, streaming Nurse asks the covid questions and initial view and issues UTC GP, UTC ENP or A&E card to patient
  • Patient will be registered on PAS by the A&E reception team who will select UTC or ED.
  • If the patient is for UTC, they will appear on ECASCARD.  If the patient is for ED, they will appear on Sunrise.
  • If UTC Patient, they will be directed around to the Fracture Clinic.  The patient will also be given a coloured card which identifies one of the following:
    • Primary care for the Drs
    • Urgent care centre for the ENPs
    • Urgent Care (NHS111 DAB) FOR BOOKED GP appointments
  • Tech within UTC will undertake Obs.
  • If still suitable for UTC GP, enter on to EMIS and mark as arrived.
  • If unsuitable for UTC discharge on ecascard to ED, make contact with A&E Reception to advise patient to be rebooked on Pas as ED.  Clinician also needs to inform ED clinicians that patient is not suitable.
  • Once patient has been seen within UTC, follow the normal discharge process.  Where the patient has a safeguarding issue identified, then complete ECDS/CPIS on ECASCARD prior to discharge.  
Please note that the escalation process for this service is as follows:
Speak to ENPs on site.
If further escalation needed
In hours
Kelly Marley 07815654233
Kate Barrett 07798 798943
Out of hours
A&E Nurse in charge
Clinical site co-ordinator
However there is also the following telephone number which can be used to reach the 'Director On Call': 
07311 811363 
If you have any other problems with the new way of working or have any suggestions on how we can improve the processes, please let either of us know.
Many thanks
Graeme, Sandra, Markus & Stephanie​

C-Art - 24/09/2020

Good news, 

we have secured the contract for the GP component of the c-Art service.

We look forward to even more cooperation and close working together.



Thanet Primary Care Centre is about to move - 11/06/2020

Thanet Health CIC is very proud in having been able to support the local surgeries to set up and operate the Thanet Primary Care Treatment Centre (TPCTC). 

Since we are getting to the recovery phase of the Covid Pandemic it will be necessary for the TPCTC to move to a different location. We are fortunate to have the Garlinge Surgery (Westgate) at our disposal and that building will serve as the TPCTC from the 22nd of June.

Please refer to our website links for further information.


Social Enterprise Mark - 28/05/2020

The Thanet Health CIC has been awarded the approved Social Enterprise Mark.

This is an international accreditation providing an independent guarantee that we operate a social enterprise committed to create positive social change!

This shows we are trading for the benefit of our people, staff and planet!

Find out more about this certification here.


CQC visit - 10/01/2020

We are delighted and proud to announce that our company has been inspected by the CQC and been graded as good across the board.

We want to thank everyone who has put in so much hard work and commitment into our company to make this happen. 

We also want to take this opportunity to thank all our clinicians who are at the front line and making such a difference for all our patients and people we encounter.

Thank you!


GDPR - 12/11/2019

We are as a company fully GDPR compliant.

We can provide your personal and confidential data on request. Please contact us under the contact page to either make your request known to us, obtain one of our forms we can provide, or send us your request in writing to our mailing address below. Please be aware you will need a form of photo ID to make the request.

A full guide and information how to do so can be found under:



CQC visit - 07/11/2019

We are excited to tell you that we are going to be inspected by the CQC (Care Quality Commission) on the 14th of November.

We plan to impress the inspectors!


UTC developments - 10/09/2019

The Thanet Health CIC has been working hard to prepare for the upcoming PQQ to ensure we are in a good position to answer the PQQ against formidable competition from the outside. For that purpose an alliance has been formed with the other local GP federations namely Ashford Clinical Providers (ACP), Invicta Health CIC, Canterbury Integreated Health (CIH) and Faversham. This has enabled us to be a strong partner for EKHUFT and IC24 to go ahead and prepare for the PQQ.


Extended Access in Thanet - 06/06/2019

Thanet Practices provide additional appointments as part of the National Extended Access scheme.

Appointments are available in the evening between 6.30pm and 8.00pm, Monday to Friday, with weekend appointments offered at the Queen Elizabeth the Queen Mother Hospital between 8am and 8pm.

These appointments may not be at your local GP Practice or with your regular doctor but may be with a neighbouring practice and with your consent the Clinician will have access to your electronic medical record.

For more information and to book an appointment, please speak to a member of your Practice Reception Team.

Image of Extended Access in Thanet