News
ISO 9001 & 27001 accreditation - 26/04/2026
In 2021 Thanet Health worked hard to gain both ISO 9001 & 27001 standards.
ISO 9001 Quality Management System supports the organisation streamline their processes, reduce errors, free up valuable management time and improve internal communications. Companies adopting this approach benefit from increased employee morale, improved customer retention and healthier revenues.
ISO 27001 Information Security Management System sets out the policies and procedures needed to protect organisations and includes all the risk controls (legal, physical and technical) necessary for robust IT security management.
Thanet Health CIC was awarded accreditation for both standards, due to the high financial cost of resubscribing to the awarding bodies Thanet Health CIC made the decision to cease the subscription but continues to keep up to date with these standards.
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Enhanced Access in Thanet - 10/04/2026
Thanet Practices provide additional appointments as part of the National Enhanced Access Scheme.
As part of this scheme, not only are appointments available in the evening between 6.30pm and 8.00pm, Monday to Friday, with either your own GP or a dedicated GP in the same PCN, but Thanet Health CIC provide weekend appointments on a Saturday from 9am till 6pm at the Queen Elizabeth the Queen Mother Hospital, (UTC building).
These appointments may not be at your local GP Practice or with your regular doctor but may be with a neighbouring practice and with your consent the Clinician will have access to your electronic medical record.
For more information and to book an appointment, please speak to a member of your Practice Reception Team.
Care for our most frail and elderly patients in East Kent assisted by Thanet Health CIC - 04/04/2026
An initiative that commenced last year saw GP surgeries assessing their most frail elderly and unwell patients. The assessment involved a Comprehensive Geriatric Assessment, A NEWS score and observations, a Structured Medication Review, and completion of a ReSPECT form. This meant that the patients assessed were given the opportunity to have their needs newly identified and their wishes for their care listened to in a meaningful way during a face to face consultation.
Unfortunately pressures within primary care meant that a number of surgeries struggled to undertake the work in the time allocated and Thanet Health CIC in collaboration with the Pilgrims Hospice helped both last year in Thanet undertaking several hundred assessments and then again this year in March for a Canterbury surgery who requested our help. We welcome the opportunity in the future to help other surgeries to meet their targets for the needs of this cohort of patients.
C-ART - 10/12/2025
Good news,
we have secured the Sub-contract for the GP component of the c-Art service. We have two experienced frailty GPs, an ACP and Admin that work 7 days a week to meet the needs of all patients over 18 who have complex needs and who are frail, elderly or End of Life.
We look forward to even more collaboration with the main contract holder, KCHFT and continuing to work closely together to transfer this service to meet the needs of the patients of Thanet patients and the wider East Kent area.
UTC Patients at the QEQM Hospital Margate - 10/10/2025
The subcontract for the UTC in Margate at the QEQM Hospital is held by Thanet Health CIC and we would like to announce that we have moved to the Sarre Building on the QEQM site in Margate (across the car park from A&E).
All 111 patients who are advised to attend to the UTC unit, should attend directly to the Sarre Building as should all ambulances who are conveying patients intended for the UTC. Children under 16 still attend the paediatric Emergency Department first where they are assessed and then sent to the UTCwhen well enough to attend.
The UTC still utilizes a telephone platform and many patients are called by our clinicians each evening and either given advice, a prescription or advised to attend the UTC for a face to face appointment, the telephone platform has worked well and ensured many patients who do not need to attend the UTC receive the right treatment from the right person at the right time.
NHS Parliamentary Award - 13/03/2023
We are proud to announce that the Home Visiting Service and C-ART has been awarded the NHS Parliamentary Award (South East Region) for Excellence in Primary and Community Care. Thanet Health CIC produced the bid for the award which was submitted by Sir Roger Gale MP.
The bid was one of 700 which were submitted in this category. As such, the award is a national recognition of the fantastic care that is provided by HVS and C-ART, and the staff who deliver that care.
Dr Rakesh Koria, (c-Art Lead), Carrie Mandeville and Sophie Dyett as advanced nurse practitioners working in both services and Dr Markus Maiden-Tilsen (CEO of Thanet Health CIC) were able to attend the ceremony and were impressed and amazed by the high quality of the other nominees and winners.
Thanet Health CIC would like to thank both our clinicians and those from KCHFT who have made it possible for us to gain this national recognition. In addition we would also like to thank those patients who have been cared for by both services, the feedback from those patients continues to be overwhelmingly positive.
Finally, we would also like to thank Sir Roger Gale MP who nominated both services for the award.
Thanet Health CIC gains Cyber Essentials Certification - 01/06/2021
Thanet Health CIC is proud to have achieved the Cyber Security Essentials certification, a UK government information assurance scheme operated by the National Cyber Security Centre (NCSC) that encourages organisations to adopt good practice in information security.
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Social Enterprise Mark - 28/05/2020
The Thanet Health CIC has been awarded the approved Social Enterprise Mark.
This is an international accreditation providing an independent guarantee that we operate a social enterprise committed to create positive social change!
This shows we are trading for the benefit of our people, staff and planet!
Find out more about this certification here.
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CQC visit - 10/01/2020
We are delighted and proud to announce that our company has been inspected by the CQC and been graded as good across the board.
We want to thank everyone who has put in so much hard work and commitment into our company to make this happen.
We also want to take this opportunity to thank all our clinicians who are at the front line and making such a difference for all our patients and people we encounter.
Thank you!
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GDPR - 12/11/2019
We are as a company fully GDPR compliant.
We can provide your personal and confidential data on request. Please contact us under the contact page to either make your request known to us, obtain one of our forms we can provide, or send us your request in writing to our mailing address below. Please be aware you will need a form of photo ID to make the request.
A full guide and information how to do so can be found under:
https://ico.org.uk/your-data-matters/your-right-to-get-copies-of-your-data/
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